Help and Support
Contact Us: email@example.com
Please read the Terms of Service carefully before you use or access our Services. By accepting the Terms of Service, you agree with our collection, storage, use, and disclosure of your information as described in this Help and Support. Please note that if you disagree with anything in this Help and Support, you must not use the Service.
2. Amendments to this Policy
We will notify you of changes to this Help and Support by posting the amended terms on the Service or via the email address we have on file. By continuing to use the Service after those changes are posted, you agree to be bound by the revised Policy. To find out when we last updated this Policy, please refer to the date listed after “Last Modified” at the top of this Policy. If you do not agree to the changes, you should discontinue your use of the Service immediately.
In addition, we may provide you with “just-in-time” disclosures or additional information about the data collection, use and sharing practices of specific parts of our Service. These notices may provide additional information about our privacy practices, or additional choices about how we process your information.
This Help and Support (the “Policy”) describes how Guru Rain Holding Limited (referred to in this Help and Support as “Company,” “we,” “us,” or “our”), as the operator of the website https://beshapp.com (the “Site”) and the developer of the associated BeshLive mobile application (the “App”), collects information when you visit the Site or use the App, or any other website, pages, features, or content owned or operated by Company (separately and collectively, the “Service”). This Policy also explains how we use and disclose the information we collect from you and your rights in relation to that information.
3. Information We Collect
A. Account Information. You may use our Service as a guest, or you can create an account. When you create an account with us, we will request you to provide certain personal information, which may include: name, e-mail address, and password. We may request additional information necessary to establish and maintain your account.
B. User Content. We collect the content, communications and other information you provide when you use our Services, including when you create, post or share your photo, voice, audios, messages or communications for the public to view on our Services. Your posted content is still under your control after you post, and you can choose whether you want to continue to post, display, or delete such materials.
C. Information You Directly and Voluntarily Provide to Us. If you visit or access our Service, we may collect information that you provide to us when you communicate with any of our departments, such as customer service or technical services. You can also choose to provide us with additional information about yourself in your profile, leave comments on other user’s content, and more.
D. Information Automatically Collected Through the Service. We may automatically collect information about you when you use the Service. For example, we collect information about your listening preferences so that we may suggest other hosts that we think you might be interested in. We may also track your behavior within our App, including without limitation what you click on in the App, and hosts you followed.
E. Transaction Information. When you register an account with us, you may connect your iTunes or Android payment account with our Service or provide us with your digital currency information. If you connect your iTunes or Android payment account with our account, we do not collect your payment information. When you share your digital currency information with us, we collect your cryptocurrency address.
G. Geolocation Information. We collect your geolocation data when you use our Service. For example, your device may be configured such that it shares your real-time location-based information with us. In addition, the content you create or share with us while using our Service may contain recorded geolocation information. Also, some of the information we collect from your device (e.g., IP address) can sometimes be used to approximate your device’s location.
H. Device Information. We collect information about the device you use to access or use our Service. For example, we may collect the following information from your device: the type of device you use (e.g., mobile, auto, a smart home device, etc.); your Advertising Identifier (“IDFA” or “AdID”); network connection type (e.g., Bluetooth, WiFi, 3G, 4G, LTE, etc.); operating system and version (e.g., iOS, Android or Windows); language settings in your mobile device; and your mobile service carrier.
4. Third-Party Sources of Information
In some cases, the information we collect about you comes from third party sources, as described below.
A. Third-Party Applications or Services. We may collect information about you or others from third-party applications or services available on our Service. For example, when you register for an account with us, you may do so by choosing to connect your already existing social media account with our Service (e.g., Facebook, Google+, etc.). We receive certain information from your social media account depending on your permissions and which information you have made public. We use this information to make an account for you on our Service.
B. Your Friends and Family. We may receive your personal information from other users, such as your friends and family, when they want to share something with you through or about our Service. When you invite others to join our Service, we will contact them on your behalf.
5. How We Use the Information We Collect
We use the information we gather through the Service to help us better understand how the Site or Service and our products, apps, and services are being used. We will only use your personal information as described in this Policy or as disclosed to you prior to such processing taking place.
If you believe that we are processing your information for purposes that are incompatible with the purposes for which we originally collected your information or subsequently obtained your consent, you may choose not to allow us to use your personal information for such processing. However, by limiting how we may process your information, some or all of the Service may not be available to you.
We describe how we use your personal information below:
A. To Provide Our Service. In order to provide you with our Service, we need to process certain personal information about you. We also share information about you upon your request, and with third parties performing functions on our behalf. When we share your information with such third parties, we only share the information necessary for the third party to perform their functions and as permitted by applicable law. We cannot provide you with our Service without processing your personal information.
B. To Send You Service-Related Communications. We want to make sure you stay informed about service- or account-related news, updates, or changes by sending you communications via email, in-app notifications, and any other methods as permitted by law. For example, we may send you communications about changes to our security policies, your transaction information, or other important transaction information. Unlike marketing communications, service-related communications are not promotional in nature. You are not able to unsubscribe from service-related communications because such communications are part of our Service.
C. To Respond to You. When you contact us with questions, feedback, or any other concerns, we use any information that you provide to us to respond to you. We cannot respond to you without processing your personal information.
D. To Enforce Compliance with Our Terms, Agreements, or Policies. When you access or use our Service, you are bound to our Terms of Service and policies, including this Help and Support. We ensure your compliance with our terms, agreements, and policies (the “Terms”) by monitoring, investigating, preventing and mitigating any alleged or actual prohibited, illicit or illegal activities on our Service or violations of our Terms; enforcing our Terms with third parties and/or partners; and, as applicable, collecting fees based on your use of our Service. We cannot perform our Service in accordance with our Terms without processing your personal information.
E. To Ensure Security on Our Service. Keeping your information secure requires us to process your personal information to improve and enforce our security measures. For example, we may process your personal information to combat spam, malware, security risks or malicious activities, or to monitor and verify your identity to prevent unauthorized access to your information. We cannot ensure the security of your information on our Service without processing your personal information for such purposes.
F. To Comply with Legal and Regulatory Obligations. Our business is subject to certain laws and regulations which may require us to process your personal information. For example, we may process your personal information to pay our taxes, fulfill our business obligations, or as necessary for us to manage our risks as required under applicable law. We cannot perform our Service in accordance with our legal and regulatory obligations without processing your personal information for such purposes.
G. To Personalize and Enhance Your Experience on Our Service. We want to continue to provide you with new or expanded services and products that you enjoy. To do so, we analyze how you interact and use our Service and other personal information about you for research and development purposes. We apply technical, administrative, and physical security measures to your personal information when we use it for research and development purposes, such as pseudonymizing or de-identifying your information, where possible, and limiting access to personnel that conducts research and development. We cannot ensure your continued enjoyment of our Services without processing your personal information for such purposes.
H. To Conduct Research and Development. Keeping your information secure requires us to process your personal information to improve and enforce our security measures. For example, we may process your personal information to combat spam, malware, security risks or malicious activities, or to monitor and verify your identity to prevent unauthorized access to your information. We cannot ensure the security of your information on our Service without processing your personal information for such purposes.
I. To Engage in Marketing Activities. We may engage in marketing activities with you to keep you updated about new products and services you may be interested in. We process your personal information, such as your contact information, to send you marketing communications, provide you with information about upcoming events, webinars or other relevant materials, and to deliver targeted marketing to you. We will always let you opt-out of our marketing activities at any time and free of charge.
6. How We Share Your Information with Third Parties
We also share user information with third parties in some other circumstances as follows:
A. Employees and Third-Party Service Providers. We disclose your information to our employees, contractors, affiliates, distributors, dealers, vendors and suppliers (collectively, the “Service Providers”) who provide certain services to us or on our behalf, such as operating and supporting the Service, analyzing data, or performing marketing or consulting services. These Service Providers will only have access to the information needed to perform these limited functions on our behalf. All our Service Providers are required by contract to handle your personal information in accordance with this Policy.
B. Corporate Organization. As a global company, we may share your personal information within the Company’s corporate organization to provide you with the Service or respond to your requests. We have shared business processes, technical systems, and management structures between legal entities in our corporate group.
C. Mergers and Acquisitions. Bankruptcy. We may share your personal information in the event we decide to sell, buy, merge, or otherwise reorganize our business. We will handle and protect your personal information in accordance with this Policy in the event we share your information for such purposes.
D. Affiliated Businesses. As permitted by law or your consent, we may share your personal information with affiliated businesses. We will identify the affiliated business to you at the time of data collection.
E. Marketing by Third Parties. Our Service allows you to connect with others, including third parties that may want to market to you. For example, you can leave comments on other users’ content or send messages. When you use our Service and share your information with other users, such users may reach out to you for marketing purposes. We cannot control such communications nor the processing of your personal information that you choose to make available to others.
F. Upon Your Request. Our Service allows you to interact with third-party apps and websites, friends and family, other users, and more. For example, you can connect your Facebook account with our Service or share any content you upload on our Service with users on other platforms. We will share your personal information upon your request. Please note, once you decide to share information with others, we no longer control how such information may be used by the third parties in receipt of your personal information. Furthermore, some parts of our Service are publicly available, which means that any information you provide in these parts of our Service may be analyzed, collected, and used by others with access.
G. To Protect You, Us, or Others. We will share your personal information in the event we believe, in good faith, that such a disclosure would protect your interests or rights, or the interests or rights of others, including the Company and its personnel.
H. Compliance with Legal Obligations and Disclosure to Public Authorities. To the extent permitted by law, we will disclose your information to government authorities or third parties if:
required to do so by law, or in response to a subpoena or court order or similar request from judicial or public authority; or,
we believe that you have abused the Site or Service by using it to attack other systems or to gain unauthorized access to any other system, to engage in spamming or otherwise to violate applicable laws.
You should be aware that, following disclosure to any third party, your information may be accessible by others to the extent permitted or required by applicable law, unless specific restrictions have been implemented. As permitted by law, we will try to inform you of a law enforcement request, subpoena, or similar request from judicial or public authority disclosure prior to providing our response.
The Service is not intended for children under the age of 16 or the applicable age of majority without consent from a parent or guardian. We do not knowingly collect or distribute personal information from or about children under the age of 16 unless permitted to do so by local law as based on the jurisdiction in which the child resides.
If a parent or guardian becomes aware that his or her child has provided us with personal information without their consent, he or she should contact us at firstname.lastname@example.org If we become aware that a child under 16 or the applicable age of majority has provided us with personal information, we will take steps to delete such information from our files.
We implement industry-standard security measures intended to protect against the loss, misuse, and alteration of the information under our control. Please be aware that no data transmission over the Internet can be guaranteed to be 100% secure. As a result, the Company cannot guarantee or warrant the security of any information you transmit on or through the Service, and you do so at your own risk.
You should keep your account login information confidential, and make sure any wireless connections to our Service is secure. If you believe your account information has been compromised or that you have experienced unauthorized access to your account information, please contact us immediately at email@example.com.
9. Transfers of Your Information
If you choose to use the Service or provide your information to us, your information may be transferred to, processed and maintained on servers or databases located outside of the country or jurisdiction where you are located, including the United States. Such countries may have laws that are less protective than the country in which you reside. If you do not want your information transferred to or processed or maintained outside of the country or jurisdiction where you are located, you should not use the Site or Service.
If you reside in the European Economic Area (“EEA”), United Kingdom (“UK”) or Switzerland, please see Section 16 below.
10. Third-Party Links
Our Service may include links to third-party websites or social media services. We do not control how such third parties collect, use, share, or secure your personal information. Please read the privacy policies and settings on the third-party websites and social media services to ensure you are adequately informed how your personal information is handled.
11. Do Not Track
A “Do Not Track” signal is a preference you may set on your browser, but we do not respond to Do Not Track signals.
12. Marketing Activities
If you sign up to receive marketing communications from us, we will always allow you to opt-out of such emails. Marketing communications include any communications to you that are only based on advertising or promoting products and services. Transactional communications about your account or our Services are not considered “marketing” communications.
If you reside in the European Economic Area (“EEA”), United Kingdom (“UK”) or Switzerland, please see Section 16 below.
13. Access & Modification
If you have registered for an account with us, you may contact us to review, update, correct, or delete the personal information we have on file. For questions about your personal information on our Service, please contact us at firstname.lastname@example.org. We will respond to reasonable inquiries without undue delay. When seeking to access or update your personal information, we may ask you to verify your identity before we can act on your requests to ensure the security of your account.
While retention requirements can vary by country, we generally apply the retention periods noted below. Please contact us if you have any questions about our retention periods or if you would like to delete your account.
Marketing. We store your marketing contact information for as long as you are still subscribed. When you unsubscribe from marketing communications, we will add your contact information to our suppression list to ensure we respect your unsubscribe request.
Activity Data. We may store activity data, your user account information, and content for a period after the closure your account for the establishment or defense of legal claims, audit, and crime prevention purposes.
Telephone Records. We may record our calls with you for call quality purposes. As required by applicable law, we will inform you that a call will be recorded before doing so. Any telephone calls with you may be kept for a period of up to six years.
15.Special Information for California Residents
A. California law allows users of the Site or Service who are California residents to request and receive once a year, free of charge, a notice from us describing what categories of personal information (if any) we shared with third parties, including our corporate affiliates, for their direct marketing purposes during the preceding calendar year. If you are a California resident and would like to request a copy of this notice, please contact contacting us as provided in the “How to Contact Us” section. In your request, please specify that you want a “California Privacy Rights Notice.” Please allow at least thirty (30) days for a response.
B. In addition, if you are a California resident under the age of 18 and are a registered user of the Site or Service, you may request that we remove content or information that you posted on Site or Service or stored on our servers by: submitting a request as provided in the “How to Contact Us” section and (ii) clearly identifying the content or information you wish to have removed and provided sufficient information to allow us to locate the content or information to be removed.
However, please note that we are not required to erase or otherwise eliminate content or information if:
other state or federal laws require a third party or us to maintain the content or information;
the content or information was posed, stored, or republished by another user;
the content or information is anonymized so that the minor cannot be individually identified;
the minor does not follow the instructions posted in this Help and Support on how to request removal of such content or information; and
the minor has received compensation or other consideration for providing the content.
Further, nothing in this provision shall be construed to limit the authority of a law enforcement agency to obtain such content or information.
16. Special Notice to Individuals in the European Economic Area, Switzerland and/or the United Kingdom
This section only applies to individuals that access or use our Service while located in the European Economic Area, Switzerland and/or the United Kingdom (collectively, the “Designated Countries”) at the time of data collection. We may ask you to identify which country you are located in when you use some of the Services, or we may rely on your IP address to identify which country you are located in.
When we rely on your IP address, we cannot apply the terms of this section to any individual that masks or otherwise hides their location information from us so as not to appear located in the Designated Countries if any terms in this section conflict with other terms contained in this Policy, the terms in this section shall apply to users in the Designated Countries.
A. Our Relationship to You. Guru Rain Holding Limited is a data controller with regard to any personal information collected from individuals accessing or using its Service. A “data controller” is an entity that determines the purposes for which and the manner in which any personal information is processed. Any third parties that act as our service providers or are otherwise acting on our behalf are “data processors” that handle your personal information in accordance with our instructions.
B. Marketing. We will only contact individuals located in the Designated Countries by electronic means (including email or SMS) based on our legitimate interests, as permitted by applicable law, or the individual’s consent. When we rely on legitimate interest, we will only send you information about our Services that are similar to those which were the subject of a previous sale or negotiations of a sale to you.
If you do not want us to use your personal information in this way, or to disclose your personal information to third parties for marketing purposes, please go to your account settings in the App, click an unsubscribe link in your emails, or contact us at email@example.com. You can object to direct marketing at any time and free of charge.
C. Legal Bases for Processing Your Personal Information. We describe our legal bases for processing throughout this Policy. Below is a list of the purposes described in our policy with the corresponding legal bases for processing. Generally, the legal bases on which we rely on to process your personal information include: your consent to the processing; satisfaction of our legal obligations; necessity to protect your vital interests; necessity to carry out our obligations arising from any contracts we entered with you or to take steps at your request prior to entering into a contract with you; necessity to process in the public interest; or for our legitimate interests as described in those sections.
Purposes of Processing
Legal Basis for Processing
Third Party Applications or Services
Processing is based on our contract obligations or to take steps at the request of the individual prior to entering into a contract.
Public Databases and Social Media Platforms
Your Friends and Family
To Provide our Service
To Send You Service-Related Communications
To Respond to You
To Enforce Compliance with Our Terms, Agreements or Policies
To Ensure Security on Our Service
Employees and Third-Party Service Providers
To Personalize and Enhance Your Experience on Our Service
To Personalize and Enhance Your Experience on Our Service
To Conduct Research and Development
Mergers and Acquisitions; Bankruptcy
To Protect You, Us, or Others
To Comply with Legal and Regulatory Obligations
Processing is necessary for compliance with our legal obligations, the public interest, or in your vital interests.
Compliance with Legal Obligations and Disclosure to Public Authorities
D. Your Individual Rights. We provide you with the rights described below when you use our Service. If you would like to exercise your rights under applicable law, please contact us at firstname.lastname@example.org. Please note, we may seek to verify your identity when we receive an individual rights request from you in order to ensure the security of your personal information.
Right to Withdraw Your Consent. If we ever asked for your consent to process your personal information, you have the right to withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of our processing or the processing of any third parties based on consent before your withdrawal.
Right of Access. Upon your request, we will provide you with a copy of your personal information in our files without undue delay and free of charge, unless we permitted by law to charge a fee. Your access may be limited to the extent it would adversely affect the rights and freedoms of other individuals.
Right to Rectification (or “Correction”). You may request to correct or update any of your personal information in our files. We may provide you with the ability to update some or all of your personal information directly via the Services.
Right to Erasure (or the “Right to be Forgotten”). Upon your request, we will erase any of your personal information in our files that: is no longer necessary in relation to the purposes for which it was collected or otherwise processed; was collected in relation to processing that you previously consented to, but later withdrew such consent; or was collected in relation to processing activities to which you object, and there are no overriding legitimate grounds for our processing.
Right to Restriction. You have the right to restrict our processing of your personal information under certain conditions. During the time which restriction of processing applies, we will only process your restricted personal information with your consent or for the establishment, exercise or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest. We will inform you if or when the restriction is lifted.
Right to Object. You may object to our processing at any time and as permitted by applicable law if we process your personal information on the legal bases of: consent; contract; or legitimate interests. We may continue to process your personal information if it is necessary for the defense of legal claims, or for any other exceptions permitted by applicable law.
Right to Data Portability. If we process your personal information based on a contract with you or based on your consent, or the processing is carried out by automated means, you may request to receive your personal information in a structured, commonly used and machine-readable format, and to have us transfer your personal information directly to another “controller,” where technically feasible, unless exercise of this right adversely affects the rights and freedoms of others. You right to data portability only applies to personal information provided by you to us.
Notification to Third Parties. When we fulfill your individual rights requests for correct (or rectification), erasure or restriction of processing, we will notify third parties also handling the relevant personal information unless this proves impossible or involves a disproportionate effort. Upon your request, we will identify such third parties.
Automated Individual Decision-Making, Including Profiling. You have the right not to be subject to a decision based solely on automated processing of your personal information, including profiling, which produces legal or similarly significant effects on you, unless an exception applies under applicable law.
Limitations to Individual Rights Requests. We may limit your individual rights requests in the following ways:
Where denial of access is required or authorized by law;
When granting access would have a negative impact on other's privacy;
To protect our rights and properties; and
Where the request is frivolous or burdensome.
Transfer of Your Personal Information. We transfer your personal information subject to appropriate safeguards as permitted under the applicable data protection laws. Specifically, when your personal information is transferred out of the Designated Countries, we have the required contractual provisions for transferring personal information in place with the third-parties to which your information is transferred. For such transfers, we rely on legal transfer mechanisms such as Standard Contractual Clauses or we work with U.S. based third parties that are certified under the EU-U.S. and Swiss-U.S. Privacy Shield Framework.
Right to Lodge Complaints. If you believe that we have infringed or violated your privacy rights under applicable law or this Policy, please contact us at email@example.com so that we can work with you to resolve your concerns. You also have a right to lodge a complaint with a competent supervisory authority situated in a Member State of your habitual residence, place of work, or place of the alleged infringement.
17. How to Contact Us
Please also feel free to contact us at firstname.lastname@example.org if you have any questions about this Help and Support.